As we are coming up on the holiday season, this is your annual reminder to be nice to hospitality employees, even when they get it wrong.
Working countless hours, eating on their feet, missing out on festivities with friends and family, and wearing themselves thin, are things all hospitality workers will be familiar with over the next couple of months.
So, if they do get it wrong, and your coffee comes with the wrong syrup, or they forget to swap your salad for chips, or, God forbid, you order no ice and your drink comes with ice, remember how hard they’re working to try and make your experience special.
Be nice. It costs nothing.
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